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Longshots #184: What Libraries Can Learn from Zappos

Posted by Editor on September 30, 2009

Sarah talks with Rebecca Tolley-Stokes of East Tennessee State University Sherrod Library about her recent article in College and Research Libraries, Try on a New Pair of Sensible Shoes: What Libraries Can Learn from Zappos About Customer Service and Organizational Culture.  They look closely at possible ways academic libraries can offer improved customer service.

Listen to the podcast here: http://media.librarybeat.org/audio/20090806RTolley_Stokes.mp3

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